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Today, I’m pleased to introduce you to Jose! I can’t tell you how long I’ve crossed paths with this delightful Culver’s employee, but I do know he’s brought countless moments of joy to my life. Positivity like his is contagious.

If you know me really well, you know I LOVE Culver’s. I’m a true blue Culver’s fan, loyal to the bone. If you haven’t heard of Culver’s or know about it but stay away because it’s sinfully bad for your health, well let me take a moment to tempt your tastebuds. Butterburgers, grilled chicken sandwiches, chicken tenders, pot roast sandwiches, walleye fingers, grilled cheese sandwiches, french fries, and of course, custard! And that doesn’t even begin to cover the Culver’s menu. You might have to work out a little harder the next day or eat a little less that night to cover the extra calories, but it’s well worth it.

If you’re a regular like I am, you’ll notice that all Culver’s locations deliver in regards to customer service. Employees are kind, courteous, friendly, engaging, and quick to serve. Culver’s also employs adults with special needs to deliver meals to customers in the drive thru. Being a speech-language pathologist, I delight in seeing these individuals engaged in meaningful employment, and enjoy interacting with them even if it’s just a few seconds as they bring food to my car window.

You may think I got off track with my ranting and raving about Culver’s awesomeness, but don’t worry, I didn’t forget about Jose! See, Jose embodies what I believe Culver’s is all about. Feel good food with top notch customer service.

At least once a week, I encounter Jose as I pull through that Culver’s drive thru for lunch in the middle of my work day. Jose is eager to delight, eager to deliver, and eager to make me feel welcome. He greets with a smile and often a joke. He’ll ask how my day is going, and he even notices when I haven’t been in for a while. Jose is quick and aware of my needs. Most often, he remembers to offer me ketchup (which I’ve learned over the years is a hallmark sign of good fast food customer service), but if he forgets and I have to ask, he gives me two to make sure I have all I need! It’s obvious Jose has an excellent working relationship with his co-workers, and he seems to really enjoy his work. And he always makes me feel like a valued customer before greeting me farewell.

All I can say is that the owner of this local franchise should be honored to have Jose on staff, and corporate Culver’s should come for a visit to study this employee, Jose, who truly understands what it means to deliver excellent customer service.

Thank you, Jose. You embody Culver’s awesomeness, and I am grateful for all the little moments of positivity you have brought to my life.

Light in a messenger’s eyes brings joy to the heart, and good news gives health to the bones. Proverbs 15:30

Amy

*Culver’s did not provide compensation for publication of this post.

His name is Shawn. Big heart, full of joy, filling tanks one by one.

The thermometer in the car read -12 degrees. My tank was near empty, approximately 30 miles displayed on my dashboard, and I never know how fully I should trust that man made gauge anyway. Groceries filled the car, and baby too, and I had questioned my decision to go out in the weather long before I realized my tank was empty.

I debated. Risk stalling in subzero weather with a baby in tow, or stop and get some gas, even though I detest this cold and don’t feel like pumping gas in it? I decided to stop. Just a bit of gas, I thought. Enough to get me home safely, without worry.

Decidedly brave enough to face the cold for a couple minutes, I stepped out, slipped my credit card in, and opened the tank. With near urgency, this stranger, Shawn, approached my vehicle. He put his gloves on like this was of most importance, like he really wanted to help. Asked if he could pump, said it’s full service. “Really,” I said?! Without reservation, but still in shock, I handed him the pump and got back in the car with the door open just a crack open to carry on conversation.

“Just a little is fine,” I said, then with a change of heart “No, why don’t you go ahead and fill it up!”

“I’m here 7:00 to 3:10, Monday through Friday,” Shawn explained about this full service, standing seemingly in comfort, pumping my gas, bundled up in layers, a hat fit for a true Minnesota man. “Even when it’s -30 below, I’m here!”

In his confident assurance and my quiet disbelief, he used that magic cleaning wand to wet and wipe my front windshield, then again in the back. The last time I did that myself, I don’t recall. A small, but true blessing to be able to see so clearly.

Our time together came to an end, and I thanked Shawn with all sincerity. I promised I’d be back and that I’d tell everyone about Shawn and this special place that offers full service in a do-it-yourself kind of world.

The funny thing was that I had been feeling a little discouraged. I set out to blog about people that inspire me, people that make a difference, people that demonstrate excellence and go above and beyond, people that aren’t afraid to shine their light in a dark world. But near seven months into this blogging journey, I had without a doubt missed opportunities because I was not courageous enough to approach, I had not seen the extravagant greatness and excellence and beauty in people I had set out to see. Unrealistically high expectations collided with my luke-warm bravery. Between the missed opportunities and the not seeing, I was ready to move beyond all this earthly nonsense and start seeing, start risking, start the way down this narrow path  already envisioned.

So as I drove away, I just knew I had to turn around. I pulled around the block and in behind Shawn where I found him filling up a beat up car. He gently tapped the side of that beat up car and sent them on their way.

Out popped my head, and I explained I just had to come back, he was such an inspiration out here in this -12 degree weather pumping gas, filling up tanks with joy. He’s an employee, and he’s been pumping gas, providing full service here for four years, he explained. I wanted to know if he really likes this job as much as it seems? “Yes,” he said, “because I get to meet all kinds of wonderful people like you!”

After a click of the camera phone and another thank you, I was on my way. The subzero temperature still read on my dashboard, but my tank was full, and I was a little more courageous than the time before. And there was Shawn, with his warm smile, light radiating, joy overflowing, in the lot of that gas station, waiting to fill another tank.

I know, my God, that you test the heart and are pleased with integrity. All these things I have given willingly and with honest intent. And now I have seen with joy how willingly your people who are here have given to you.  1 Chronicles 29:17

Amy

I’ve crossed paths with this man more than once. This man who labels himself HOMELESS VETERAN on cardboard. On a street corner. In wealthy suburbs.

I saw him 10 minutes south at the top of an exit last spring and summer. Week after week, he’d be at the same spot. I saw him in passing from one therapy visit to the next, always running short on time. Only once did I have something to give him. I found it curious that he always stood at the same place, and I always saw him at the same time. Every week.

Months passed without seeing this gentleman, but just three weeks ago I saw him north 10 minutes at the top of another exit.

Gathered around the table, I talked about this man. How curious it is that I continue to see him, how long it has been.

Last week I found him again in this northern suburb, now in the heart of the city just two blocks from a mom with a fur coat and daughter with a fur vest crossing the street into a mall. My car approached him at a corner. This time I had something. Gave him a bottle of water and a bag of Doritos out the window. They were the only tangible things I had to give.

Thought a bit.

Drove around, watched him at the stoplight.

Headed for Arby’s to buy a sandwich, then realized I might be able to provide something more lasting than Arby’s for this man that has been on the streets, HOMELESS VETERAN sign in hand for months.

Scratched down the name of my church, names of the pastors, the street name, service times. All praying he might discover something greater, some help, some hope.

In a matter of seconds as I passed in my car, I handed him this scratched on piece of paper, he looked down and seemed to read each word as important. I uttered “I have seen you many times,” asked if he would like prayer from my blog readers, if I could take his picture.

“YES,” he said.

Join me? Take an opportunity to pray for a man in need? A veteran in need? And pray that next time I respond the way God would have me?

I know that the LORD secures justice for the poor and upholds the cause of the needy. Psalm 140:12

Amy

This post was written as part of the Five Minute Friday link up. I spend the last hour of Thursday chatting with a group of authentic and inspiring Five Minute Friday bloggers on Twitter (#FiveMinuteFriday #fmfparty). One minute past midnight EST Friday, Lisa-Jo Baker gives us a single word prompt and we all write a blog post centered around that word. We write for five minutes, and five minutes only. In the words of Lisa, this is “unscripted. unedited. real.” You meet me at this moment in time…my thoughts and opinions, my joys and sorrows, my dilemmas and dreams. And I receive one of the greatest gifts ever…a regular outlet for processing and expressing my thoughts without constantly editing myself. This is my life, my perspective, unfiltered.

The word of the week is OPPORTUNITY. 

Today it is my pleasure to introduce you to a sweet girl I see for speech-language therapy. Although I’m unable to show her face or reveal her name because of privacy laws, something that occurred during our therapy session yesterday holds a bit of truth for us all. I’m so grateful her mom has given me permission to share this story here today.

Psychology notes that we are able to identify dominant personality traits in others when we possess those traits ourselves. If that’s true, then I admit I spotted myself in this little girl from the very start. Confident and bold, loving and  sweet, a very hard worker, loves order, and likes to do things her way. A Type A in the making, her mom and I have agreed! I just love this little girl. Sure we butt heads once in a while, but there’s no doubt we work hard together to accomplish a lot in a short amount of time.

So yesterday, when I saw her line up that pile of cards on her lap and get them all just so, in order, I realized once again that our personalities are just as much innate as they are formed. The only truth that makes sense to me when I see a little 4-year-old ordering a pile of cards just so is that she was born that way…she’s an organizer and likes order, and it’s just who she is. There was peace in that observation, an acceptance of myself and that little girl for who we are at our core.

We moved along with the stories on our cards. Moments passed, and before I knew it, this little girl had taken off her boot.

And out from that boot came a construction paper picture!

 A work of art on one side, and her name in big bold letters on the other side. All on a piece of bright red paper.

I asked this little girl, what is a picture doing folded up in her boot? She explained she does this every day! Her teachers say she can only color with crayons, but she uses pencils and crayons. She hides the pictures in her boot so her teachers can’t see.

I look closely at both sides, tell her what beautiful pictures they are, and try to get some more clarity as to why she feels she needs to hide these beautiful pictures in her boots (I know, a little diversion from what you might consider traditional speech therapy, but we were practicing all of our sounds during this whole interaction and she was very proud to share her creation!). She showed me how she folded the picture up all pretty, how she could make it into a bird and fly. Paper wings flapping in the air, “see, it flies!”

Next thing I knew, she said it was time to put it back. She folded it up nicely. I took it and placed it in the back of the boot where her heel would rest, assuming that was the most logical place for a piece of paper in a boot?! “NO,” she said without reservation, “it goes on the bottom!” She put it in the very bottom of the boot, tucked away deep, hidden away nice and flat.

I have yet to discover whether there was truth in her statement that the teachers only allow the children to use crayons, or whether they also allow pencil drawings. But the truth regarding pencils and crayons matters very little as far as I’m concerned.

In fact, what moved me to post this story was the fact that this little girl felt she needed to keep her creation hidden. Clearly so proud. She knew everything about that creation. She knew it could fly and how to fold it perfectly so it would fit in the boot. But why did she need to hide it? Was it simply a fun 4-year-old game of hide and seek? Perhaps. But knowing how intelligent this little girl is, I believe she may have had it hidden for other reasons.

This got me thinking…

How often do we hide away our creations, the gifts we have to offer this world?

Why do we feel the need to hide those beautiful gifts, those beautiful dreams we have for ourselves?

If we know these things are so wonderful, why do we keep them to ourselves, only for others to stumble upon?

What are we doing, as adults, to encourage our children to openly share their creations, their gifts, so others can see?

What are we doing, as adults, to encourage one another to share our gifts?

What good does a gift do if it is hidden away in deep, dark places where nobody can see?

Today, I encourage you. Whether you’re Type A, Type B, or any other through Type Z, take those creations, those gifts out of those boots of yours, and let the world see your greatness!

No one lights a lamp and hides it in a clay jar or puts it under a bed. Instead, they put it on a stand, so that those who come in can see the light. For there is nothing hidden that will not be disclosed, and nothing concealed that will not be known or brought out into the open. Luke 8:16-17

Amy

Today I am pleased to introduce you to Heidi, warm and welcoming, a bright light at just the right time.

As I walked through the exhibit hall that second afternoon of the American Speech-Language-Hearing Association (ASHA) convention, I was admittedly uninspired. Maybe my intense continuing education schedule paired with the Georgia inspired box lunch of fried chicken wrap, three bean salad, and blueberry cobbler was the culprit?

Then, I looked up.

A light blue sky with a little bee in my line of sight. And a smiling woman with an orange dress. And a crowd.

Little Bee Speech, the sign said. Apps not a part of my current therapeutic repertoire, I had not even taken a second glance at the other app exhibits. But this? This one was different.

Drawn to the blue skies and the cute little bee and the blonde with the orange dress, I couldn’t help but walk right over. I knew this was something I’d love!

I exclaimed to the woman with the orange dress that I really identified with the exhibit and wanted to hear all about their product. After a warm welcome and introduction to the company, she showed me the app titled Articulation Station Pro. Simple. Adorable. User friendly. Kid friendly. Fun. Real photographs. Adaptable. She took a picture and showed us how the app will soon have an option to add custom photographs and target words.

I was sold! For a while, I’ve had my mind set on purchasing an app to replace my articulation cards. This was the one!

A swarm of others gathered around, so I thanked the woman in orange and moved out of the way to make room for another demonstration.

Just to the right, a man behind the booth. I grabbed a bunch of brochures and verified procedures for purchasing. I asked the man if I could take a couple of the cute ladybug pins from a bowl on the table for my kids, explaining they would expect a souvenir when I arrived back home. Responding with his contagious smile, he so kindly asked how many kids I had and what age, and added his kids like them too. I couldn’t help but envision me and my husband chatting the night away with these people at dinner.

Before turning the corner, I grabbed every business card I could. A husband and wife team! Heidi Hanks, M.S., CCC-SLP, speech-language pathologist, creator of the Articulation Station Pro, and blogger at Mommy Speech Therapy. Chris Hanks, her husband and Little Bee Speech User Experience Designer. And this woman in orange, I do not know, but she was simply lovely.

Around the corner was Heidi, busy speaking with customers. When it was my turn, I approached, explained who I was, shared that I find their exhibit to be a light in this place, and asked if I could feature her on my blog. Heidi warmly thanked me and agreed, clearly full of gratitude. I planned to take a picture of Heidi, or Heidi with her husband and the woman with the orange dress, but instead, she invited me to be in the picture and found someone to take it. Point, click, we had our shot. A moment in the light had been expressed and captured.

As the convention came to a close, I thought of my encounter with Heidi, her husband, and the woman in the orange dress, and I was overflowing with gratitude. Before I knew it, three days’ worth of moments in the light started rushing in…

Maya Angelou, her voice, her prose, the way words flow right out of her. Inspiration as a great, she had to let us know we are a rainbow in someone’s cloud.

A woman presenting a poster reminded me of Rachel from Glee. The sparkle in her eye, her energy, her exuberance, her depth, her striving to be who she was created to be. The words on her poster came to life as she explained. An expressed mutual understanding of material, that mysterious chemistry of friendship you feel when you just know someone could become a great friend under different circumstances. Later, recognition of one another at a restaurant, smiles and a wave in passing.

Ami Klin, Ph.D., renowned researcher in autism, Director of Marcus Autism Center, his work narrowed to a mere two hour session. Writing furiously, grasping each word, documenting for later review, nearly in tears twice at the stunning findings of his research and the very real possibility of a medical device for screening infants for autism someday. Hope for families, hope for children. Phenomenal was the word.

Overby, Flipsen, Rvachew and another. I found myself in this group of five in close at a poster session, “three here” Overby exclaimed outloud “are experts,” as she realized the group in front of her. (I, the least of these, and NOT one of the experts!) A semi-circle of thought around this research on childhood apraxia of speech. I happened upon it, and once I knew the circle I was in, soaked up the opportunity to listen, participate without reservation. Dignity and honor was expressed through eye contact and ears open to my clinical observations within the framework of the research.

David Ingram, well known and regarded child speech and language professor presents his research in progress. Practical, interesting. Clearly a down to earth, genuine, and gentle man, I approached with a comment after the seminar. I had barely begun, and he quietly flipped my name badge over in an effort to discover who I was. A kind gesture of genuine acknowledgement from a man who didn’t have to care at that moment.

First American to orbit earth, Senator John Glenn lovingly introduced his wife Annie. Arm in arm, a wink, a tease, true honor in 69 years of marriage. A reminder that despite all of mans’ greatest achievements, what matters most is love.

And congresswoman Gabrielle (Gabby) Giffords, recipient of ASHA’s prestigious Annie Glenn Award, hand waving in front of her, restricted motion but unbridled emotion, exuding gratitude to an audience of therapists in ovation. A precious, indescribable moment experienced uniquely by those present. A brief heart-felt speech that we all supposed required weeks of practice, and her husband Mark Kelly held her from behind to ensure she didn’t fall as she leaned over the edge of the stage to greet and thank her therapists in the front row. A woman choosing hope. gratitude.

All lights. All rainbows in the clouds.

Heidi, Chris, and that woman with the orange dress – A warm and welcoming place.

The others – Authenticity. Connection. Hope. Dignity. Acknowledgement. Love. Gratitude.

All these things we welcome.

All these things we give.

Our greatness lies not in our personal or professional accomplishments and achievements. Rather, our greatness lies in our ability to lay down our lives in service to others in honor of our mighty God. Grateful we are able to give. Grateful for all we have been given.

Do to others as you would have them do to you. Luke 6:31

Amy

  1. Jason & Angie says:

    Hi Heidi,

    We love the website you have for teaching speech and all the resources there. We noticed the apps are currently just for apple. Is there a chance that they might become available for the Kindle (or Android)?

    Thanks again for all of the great resources.

  2. Monica Anderson Palmer says:

    I’m continually amazed by your heart & devotion…the clients you work with are truly blessed to have you!

  3. Summer Endsley says:

    Amy…you are the sweetest! I am the woman in the orange dress..Summer Endsley. I am Chris’s sister and Heidi’s sister in law! It was such a JOY to talk with you. I loved your energy and excitement over Articulation Station! You were one of the Bright Lights for us in the convention! Hope you have a wonderful holiday season!

    • Amy says:

      Hi Summer! Thanks for stopping by. It was such a pleasure to meet you that day. Thank you for being so warm, so welcoming, so lovely. I very much enjoyed the moments I had with you, and appreciate your enthusiasm about the app. Summer…what a fitting name for you. 🙂 Blessings to you.

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