Today, I’m pleased to introduce you to Jose! I can’t tell you how long I’ve crossed paths with this delightful Culver’s employee, but I do know he’s brought countless moments of joy to my life. Positivity like his is contagious.
If you know me really well, you know I LOVE Culver’s. I’m a true blue Culver’s fan, loyal to the bone. If you haven’t heard of Culver’s or know about it but stay away because it’s sinfully bad for your health, well let me take a moment to tempt your tastebuds. Butterburgers, grilled chicken sandwiches, chicken tenders, pot roast sandwiches, walleye fingers, grilled cheese sandwiches, french fries, and of course, custard! And that doesn’t even begin to cover the Culver’s menu. You might have to work out a little harder the next day or eat a little less that night to cover the extra calories, but it’s well worth it.
If you’re a regular like I am, you’ll notice that all Culver’s locations deliver in regards to customer service. Employees are kind, courteous, friendly, engaging, and quick to serve. Culver’s also employs adults with special needs to deliver meals to customers in the drive thru. Being a speech-language pathologist, I delight in seeing these individuals engaged in meaningful employment, and enjoy interacting with them even if it’s just a few seconds as they bring food to my car window.
You may think I got off track with my ranting and raving about Culver’s awesomeness, but don’t worry, I didn’t forget about Jose! See, Jose embodies what I believe Culver’s is all about. Feel good food with top notch customer service.
At least once a week, I encounter Jose as I pull through that Culver’s drive thru for lunch in the middle of my work day. Jose is eager to delight, eager to deliver, and eager to make me feel welcome. He greets with a smile and often a joke. He’ll ask how my day is going, and he even notices when I haven’t been in for a while. Jose is quick and aware of my needs. Most often, he remembers to offer me ketchup (which I’ve learned over the years is a hallmark sign of good fast food customer service), but if he forgets and I have to ask, he gives me two to make sure I have all I need! It’s obvious Jose has an excellent working relationship with his co-workers, and he seems to really enjoy his work. And he always makes me feel like a valued customer before greeting me farewell.
All I can say is that the owner of this local franchise should be honored to have Jose on staff, and corporate Culver’s should come for a visit to study this employee, Jose, who truly understands what it means to deliver excellent customer service.
Thank you, Jose. You embody Culver’s awesomeness, and I am grateful for all the little moments of positivity you have brought to my life.
Light in a messenger’s eyes brings joy to the heart, and good news gives health to the bones. Proverbs 15:30
*Culver’s did not provide compensation for publication of this post.